Returns & Exchanges
At MOTH, we pride ourselves on the quality of our premium food products; however, due to the perishable nature of our items, we only accept returns for damaged or incorrect shipments. Please contact us within 48 hours of delivery to ensure a swift resolution for any issues with your order.
Document the Issue
Take clear photos of the damaged product or the incorrect item received, including the original packaging and shipping label.
Contact Support
Email our customer care team at [email protected] with your order number and the attached photographic evidence within 48 hours.
Review Process
Our quality assurance team will review your claim within 2 business days to determine if a replacement or refund is appropriate.
Resolution
Once approved, we will either dispatch a fresh replacement immediately or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing